FloodLine · FloodLine

What FloodLine is not

Not 911. If someone is in danger right now — fire, a downed live wire on a person, flooding inside a home with people trapped — call 911. FloodLine is for street problems the city can schedule, not emergencies.

Not a guarantee of repair. Reporting puts your issue in the right queue. Crews work by urgency and backlog. Some jobs finish the same day; others take weeks.

Not anonymous if you give a phone number. A phone number lets the city text you updates and connect the report to you. Skip the number if you want the report to stay disconnected from your contact info.

What happens to your report

Follow one example: you report a clogged catch basin on Broad St. Status labels below match the ones on your status page.

1. Received

We got your report.

You submit a photo of the clogged drain on Broad St., drop a pin, and get a Report Number (like FL-2026-A3F19B). Save it — that's how you check status later.

Typical timing: Usually reviewed within 1–2 business days.
2. Reviewed

Someone read it and figured out who should fix it.

FloodLine sends it to Sewerage & Water Board automatically — not Public Works. Those are separate agencies. Public Works doesn't clean catch basins. Staff double-check the category if needed.

Typical timing: Catch basin cleanings often take several weeks — the crew works a queue.
3. Confirmed

Staff checked and confirmed the issue.

The department checks your photos (or the site) and confirms the catch basin is blocked. Next up is putting it on a crew's list.

Typical timing: Scheduling often happens within a few days after confirmation.
4. On the schedule

A crew is set to work on it.

Your Broad St. basin joins a cleaning queue. Weather and emergencies can move the day. Silence here usually means you're waiting in line, not that the report was lost.

Typical timing: Catch basin cleanings often take several weeks — the crew works a queue.
5. Being worked on

A crew is on it.

A drain crew is at the basin — vacuum truck, grate pull, or related work. Parts or site access can still slow things down.
6. Fixed / Closed

The city marks the work done, then closes the report.

When status says Fixed, check Broad St. if you can and tell us whether the drain is actually clear. That confirmation closes the loop. Closed means no further action is planned on this report.

Who fixes what

Different offices own different problems. Picking the wrong category is fine — staff move it. Here's who usually handles what:

City departments and what kinds of street problems they handle
Department	They handle	For example
Code Enforcement	Unsafe buildings, property code problems, and abandoned lots	A vacant house with a collapsing porch.
Department of Public Works	Streets, potholes, broken sidewalks, and street signs	A cracked sidewalk you can't push a stroller over.
Entergy New Orleans	Downed power lines, outages, and streetlight electrical problems	A sparking wire hanging over the sidewalk.
Facilities Management	City buildings, parks buildings, and public facility maintenance	A broken door at a city recreation center.
Fire Department	Fire hazards and life-safety emergencies referred from reports	Smoke or a smell of gas near a utility box (also call 911).
Sewerage & Water Board A separate agency from Public Works — they own the drainage system.	Drains, catch basins, street flooding, and water and sewer lines	A clogged catch basin on Broad St.

How long things take (honestly)

These are ranges, not promises. Weather, emergencies, and parts all change the schedule.

Electrical / fire hazard — often same-day or next-day when crews can reach the site safely.
Flooding / standing water — hazard response can be fast; drainage follow-up may take several days.
Blocked drain / catch basin — often several weeks because crews work a queue.
Road / sidewalk damage — days to weeks depending on severity and materials.

Why your report still matters

Reports become data. Data drives budget and prioritization. A neighborhood that reports gets attention; one that doesn't, doesn't — on paper it looks fine.

A duplicate report is not wasted. Volume is signal. Two reports on one corner show the problem is real and shared, not a one-off.

If your report stays on Reviewed, Confirmed, or On the schedule for a week, that usually means it's waiting in a real crew queue. Your Report Number is still valid — the platform did not forget you.

If it seems stuck

Call New Orleans 311 and give them your Report Number, or email support@catalystdigitaltech.com.