Terms & Conditions

1. Purpose of FloodLine

FloodLine is provided to help residents and staff report flooding, blocked drains, road damage, and related street problems. Reports may be submitted through the web form, SMS, uploaded photos, map selections, address search, or location data.

2. Not an Emergency Service

FloodLine is not an emergency service and should not be used for emergencies, life-threatening situations, crimes in progress, or urgent public safety threats. For emergencies, call 911 or the appropriate emergency response number.

3. Your Responsibilities

You agree to submit reports that are accurate to the best of your knowledge and lawful to provide. Do not submit false reports, harassing content, private information about others that is not relevant to the flooding, drainage, or street problem, or photos that you do not have permission to share.

4. Permission to use what you send

By submitting descriptions, SMS messages, photos, addresses, coordinates, map pins, or other report information, you grant the organization operating FloodLine permission to use, store, review, route, reproduce, and share that information as reasonably needed to evaluate reports, track progress, coordinate response, improve services, and maintain records.

5. SMS Terms

By opting in to SMS updates — either by checking the "Send me text updates about this report" box on the report form or by texting FloodLine directly — you consent to receive recurring SMS messages related to your report, including status changes, department assignments, resolution notifications, and requests for additional information. Message frequency varies. Message and data rates may apply. Delivery of SMS messages is not guaranteed. Opting in on the web form requires confirming that you are 13 or older (and that you have a parent's or guardian's permission if you are under 18).

You may opt out at any time by replying STOP. Reply HELP for support information. For questions, contact FloodLine support or visit our Privacy Policy.

6. No Guarantee of Outcome

FloodLine may help route reports and provide status information, but it does not guarantee response times, repairs, inspections, resolution, availability, or uninterrupted operation. Report handling may depend on staffing, weather, funding, jurisdiction, severity, duplicate reports, and operational priorities.

7. Prohibited Use

You may not misuse FloodLine, interfere with its systems, attempt unauthorized access, scrape or overload the service, submit malicious files, impersonate others, or use the service for unlawful, deceptive, abusive, or unrelated purposes.

8. Minimum Age and Student Reports

You must be at least 13 years old to submit a report through FloodLine. If you are between 13 and 17, you represent that you have your parent's or guardian's permission to use this service.

During the high school beta, SMS text updates and phone-number collection on the web form and status page are disabled for all reporters. Reports are tracked by Report Number only. Texting FloodLine during the beta will not create a report or store your number on a report; your carrier still delivers the message to our SMS provider, and short-lived processing records (kept up to 7 days) may include the number you texted from. Check your report status online at FloodLine /status using your Report Number.

FloodLine is not directed to children under 13 and does not knowingly collect their information. If you are under 13, do not use this service.

9. Changes to These Terms

These terms may be updated as FloodLine evolves. Continued use of the service after updates means you accept the updated terms.