Privacy Policy

1. Information We Collect

FloodLine collects information you provide when reporting flooding, blocked drains, road damage, and related street problems. This may include your report description, SMS messages, phone number, uploaded photos, address details, location data, GPS coordinates, map pin locations, and status lookup information.

2. Photos, Media, and Location Data

Photos and media you submit may contain visible property, vehicles, people, metadata, or other contextual details. Location data may be collected from addresses you enter, GPS/geolocation permission you grant, map selections, reverse geocoding, or SMS report conversations. We use this information to identify the reported issue and send it to the appropriate response team.

3. How We Use Information

We use report information to create and update reports, assess severity, pass issues to city staff or response partners, send status updates, detect duplicate or incomplete reports, improve service operations, and maintain the security and reliability of FloodLine.

4. SMS Communications

If you opt in to receive SMS updates from FloodLine — either by checking the "Send me text updates about this report" box on the web form or by texting FloodLine directly — we may use SMS to send report status updates, request missing information, confirm details you sent, and notify you when your report is resolved. Message frequency varies. Message and data rates may apply. SMS delivery depends on mobile carriers and is not guaranteed.

Your mobile phone number will not be shared with third parties. You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance.

5. Sharing Information

We may share report details with authorized city staff, departments, contractors, service providers, hosting providers, communications vendors, mapping/geocoding providers, and infrastructure-response partners when needed to operate FloodLine, investigate reports, or resolve issues.

6. Retention and Security

We retain report information for as long as reasonably needed for operations, accountability, analytics, legal compliance, and service improvement. During the high school beta, additional retention limits apply — see Students and Minors below. We use practical administrative, technical, and organizational safeguards, but no system can be made completely secure.

7. Students and Minors

You must be at least 13 years old to submit a report. If you are between 13 and 17, you represent that you have your parent's or guardian's permission to use FloodLine.

During the high school beta, SMS text updates and phone-number collection on the web form and status page are disabled. Reports from students are tracked by Report Number only — no phone number is stored on the report. Texting FloodLine during the beta will not create a report; your carrier still delivers the message to our SMS provider, and short-lived processing records (kept up to 7 days) may include the number you texted from. Photos you submit may contain other students; do not upload images of people who have not consented to being photographed.

Beta report data is retained for the duration of the testing period plus 30 days, then deleted unless needed for an ongoing safety issue or legal requirement. A parent or guardian may request deletion of a student's report by emailing support@catalystdigitaltech.com with the Report Number.

8. Your Choices

You can choose not to submit a report or not to provide optional details. Some information, such as a location or description, may be required for staff to evaluate and respond to a report. To ask questions about this policy or your data, contact FloodLine support at support@catalystdigitaltech.com.